shipping + returns


Shipping Information

Jean Palmer ships from Wilmington, NC.  All items are shipped via UPS ground 1-3 business days after orders are placed.  For faster shipping please contact us at  Tracking will be provided on all orders.  Shipping is free within the continental U.S.  For international shipping we charge a flat fee of $75.  We are not responsible for duties on international orders.    


Return Policy

Due to the antique and unique nature of our products, all rugs are final sale. 

All Jean Palmer rugs are vintage and one of a kind.  Vintage products are worn in nature which give each rug it's character and unique feel and therefore cannot be considered defective.  You will love your forever piece.