FREQUENTLY ASKED QUESTIONS

 

SHIPPING INFORMATION

HOW MUCH WILL IT COST TO SHIP MY ORDER?

FREE SHIPPING-EVERY. SINGLE. DAY. 
Shipping is free on all orders shipped within the contiguous US.  For international shipping we charge a flat fee of $75.  We are not responsible for duties on international orders.

DO YOU PROVIDE INTERNATIONAL SHIPPING?

We do!  For international shipping we charge a flat fee of $75.  We are not responsible for duties on international orders.

WHEN CAN I EXPECT MY ORDER TO SHIP? 

All orders are shipped via UPS ground.  Orders may take up to 72 hours to process for shipment.    Once shipped, you will receive a Shipment Confirmation email with a tracking number.  For faster shipping please contact us at info@jeanpalmerhome.com.  Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays.  Jean Palmer ships from Wilmington, NC.  Expect 5-7 business days in the contiguous US once shipped for your order to be delivered. Transit time may vary for orders shipping to Alaska, Hawaii, Puerto Rico, and all other orders outside the contiguous US.  

CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?

Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted.  Please make sure to enter the correct shipping information and arrange for your package to be in your care at time of delivery.  We will not make shipping address changes once your order is placed.  We are not responsible for lost or stolen packages. 

Ordering & Payment

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, PayPal, Jean Palmer Home e-gift cards issued in USD.

IF I PLACE AN ORDER WHEN WILL I BE CHARGED?

Your selected method of payment will be charged at the time your order is submitted.

WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?

This is likely because we could not obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.  

For the fastest results, please email us at info@jeanpalmerhome.com

HOW DO I USE A PROMO CODE?

Promo codes may be entered during the checkout page on the right hand column below the order summary.  Only one promo code may be applied per order. 

WHAT DO I DO IF I CAN'T FIND MY E-GIFT CARD?

It may be hidden in your spam folder.  Be sure to thoroughly check all folders in your email account.  If you're still having trouble please email us at info@jeanpalmerhome.com.


Return Policy

Due to the antique and unique nature of our products, all rugs are FINAL SALE.

All Jean Palmer rugs are vintage and one of a kind.  Vintage products are worn in nature which give each rug it's character and unique feel and therefore cannot be considered defective.  You will love your forever piece.