Jean Palmer ships from Wilmington, NC.  All orders are free of shipping costs within the continental U.S.  For international orders please email us at  Tracking will be provided on all orders.  All orders will be shipped ground on the following business day.  


Due to the antique nature of our rugs. all products are FINAL SALE.  Our products are vintage and antique making them each unique and worn in nature which give the product it's one of kind appeal.  Therefore the item cannot be considered defective.